TERMS AND CONDITIONS
SERVICE RESERVATION CONDITIONS IN BALTICA WELLNESS & SPA:
I. DEFINITIONS AND TERMS USED IN THE CONDITIONS:
ORDER - electronic document being one of possible forms (apart from phone reservation) of reservation of a service from the offer of BALTICA Wellness & SPA.
RESERVATION - service order (e.g. for a specific procedure or package) accepted for realization and confirmed (by phone or in writing) by BALTICA Wellness & SPA
VISITOR - a natural or legal person, as defined by the Act of 23 April 1964 Civil Code (Journal of Laws 1964 no. 16 item 93 with later amendments) using services of BALTICA Wellness & SPA.
II. SERVICE RESERVATION:
1. Treatments or other services of BALTICA Wellness & SPA can be purchased by correct filling in and sending the Form of the Order available on the web site www.spabaltica.pl or via phone reservation under the phone number of BALTICA Wellness & SPA given on the web site www.spabaltica.pl.
2. A Visitor is obliged to correctly fill in the Form of the Order. BALTICA Wellness & SPA hereby states that it considers only correctly filled in Forms of the Order and accepts no liability for any effects resulting from incorrect filling in of the Form of the Order by a Visitor.
III. PRICES FOR SERVICES:
1. Prices for services presented on the web site www.spabaltica.pl are always given for a single treatment or the whole package. The prices include Value Added Tax.
2. BALTICA Wellness & SPA hereby notifies, and a Visitor accepts the fact, that prices presented on the web site www.spabaltica.pl may be changed in the period following a Visitor's effective reservation of a service. In such a situation, a Visitor shall pay the current price valid on the day of providing any reserved service, in accordance with the information on the web site www.spabaltica.pl.
IV. FORMS OF PAYMENT FOR ORDERED RESERVATIONS – SERVICES:
The only payment currency valid in BALTICA Wellness & SPA is Polish zloty (PLN). Prices for services offered to a Visitor in a different currency (EURO, USD, GBP) are approximate prices, calculated according to the average daily exchange rate from the day of payment for the service. BALTICA Wellness & SPA hereby states that it shall not be liable for any amount differences that may arise between the price for the service valid on the day of payment and the final charge on the Visitor's bank account as well as resulting from exchange rate differences of transactions performed by the centre of authentication of credit cards or the Visitor's bank.
BALTICA Wellness & SPA provides various forms of payment for services. They include in particular: credit card and bank transfer:
CREDIT CARD:
1. Credit card of a Visitor is charged at the time of making payment for a service in BALTICA Wellness & SPA.
2. BALTICA Wellness & SPA has the right to refuse to accept payment by a credit card in case when funds gathered on the bank account of a Visitor prove to be insufficient to cover the costs of the service, if the issuer of the Visitor's credit card refuses to carry out the transaction or for other reasons justified by circumstances of a given case.
BANK TRANSFER:
1. BALTICA Wellness & SPA enables Visitors to pay the amounts due for any ordered service in the form of a bank transfer to the bank account in: RAIFFESEN BANK POLSKA S.A., BRANCH IN SZCZECIN AL.JANA PAWŁA II 3/4 70-413 SZCZECIN ACCOUNT NO.: PL68 1750 1077 0000 0000 0125 5541
2. BALTICA Wellness & SPA hereby states that it considers an order as effectively submitted only in the case when a Visitor's payment for a service has been deposited on the bank account of BALTICA Wellness & SPA within 3 working days from the date of submission of the Order. After the 3-day period the submitted Order shall be considered as null.
V. VAT INVOICES:
1. BALTICA Wellness & SPA issues VAT invoices for Visitors within 7 days from the date of the service completion.
2. BALTICA Wellness & SPA hereby states that pursuant to the Act of 11 March 2004 on Value Added Tax (Journal of Laws 2004 no. 54 item 535 with later amendments) it shall be obliged to issue VAT invoices.
3. In case of the Visitor's failure to specify or incorrect specification of information necessary for proper issuing of a VAT invoice, BALTICA Wellness & SPA hereby states that it shall refuse to re-issue any VAT invoices or to make changes in the data contained therein within more than 7 days from the date of completion of the service provision.
VI. ADDITIONAL SERVICES:
Any additional services used by a Visitor to BALTICA Wellness & SPA or other facility (e.g. the car park, cafe and others), not ordered in the process of the Order submission, must be separately paid for by a Visitor directly in BALTICA Wellness & SPA.
VII. RESERVATION CONFIRMATION:
BALTICA Wellness & SPA makes two forms of reservation confirmation available to a Visitor, depending on the method of making the reservation:
1. TELEPHONE – in case when a Visitor places an Order for a service via telephone, the Visitor receives confirmation of phone reservation at the time of reservation.
2. ON-REQUEST SERVICE AND INTERNET RESERVATION FORM – in case when a Visitor places an Order for a service available on-request or sends a form of an Internet inquiry which requires confirmation by BALTICA Wellness & SPA. Confirmation shall take place not later than within 24 hours from order placement on working days. A Visitor receives confirmation of reservation made on the weekends and holidays on the first working day following the weekend or a holiday at the latest.
VIII. CHANGE OR CANCELLATION OF AN ORDERED SERVICE:
1. Unless the conditions of a given offer provide otherwise, BALTICA Wellness & SPA, upon the request of a Visitor, shall make changes in the conditions of Reservation without the Visitor's obligation to sustain additional related costs.
2. Conditions of Order cancellation:
a) BALTICA Wellness & SPA does not charge any fees from the Client in case when the cancellation of an ordered service takes place within more than 48 hours from the date of the first day of starting the service provision.
b) BALTICA Wellness & SPA shall charge 100% of costs on the first day of reservation, if a Visitor cancels an ordered service within less than 48 hours from the date of the first day of starting the service provision.
c) BALTICA Wellness & SPA shall charge 100% of the total cost of reservation, if a Visitor resigns from an ordered service without its prior cancellation or change
d) BALTICA Wellness & SPA shall charge 100% of the total cost of reservation in case when a Visitor does not use an ordered service within the specified time (no-show).
3. In case of cancellation of a reservation paid for earlier, BALTICA Wellness & SPA shall return the payment to the Visitor, after prior deduction of cancellation fees resulting from a given offer or general Terms of Reservation, to the bank account specified by the Visitor (bank transfer) or specified credit card used in the process of service reservation. BALTICA Wellness & SPA shall not be liable for differences resulting from exchange rate fluctuations.
IX. LIABILITY OF BALTICA Wellness & SPA:
1. BALTICA Wellness & SPA makes every effort in order for the data presented on the web site www.spabaltica.pl to be consistent with the currently valid offer and price list.
2. If processing of the primary reservation proves impossible, BALTICA Wellness & SPA shall inform a Visitor about the situation and shall offer to the Visitor a service most similar, in terms of standard and price, to the service originally ordered by the Visitor within the time specified in the Order. The Visitor may resign from an alternative service offer. In such case BALTICA Wellness & SPA shall return to the Visitor the already paid price for the service.
3. Total liability of BALTICA Wellness & SPA for proper provision of services cannot exceed the value of services ordered by a Visitor.
4. The return of costs resulting from the inability to provide the ordered service by BALTICA Wellness & SPA fully exhausts any possible claims of a Visitor for failure to provide the service.
XII. COMPLAINTS:
1. Any complaints concerning a stay in BALTICA Wellness & SPA should be lodged on site, during a Visitor's stay in BALTICA Wellness & SPA, or sent by registered mail to the address of BALTICA Wellness & SPA within 48 hours following the event being the basis for complaint.
2. BALTICA Wellness & SPA hereby states that a complaint lodged after the specified time of 48 hours from the date of the event shall be examined only in special circumstances.
3. BALTICA Wellness & SPA undertakes to examine a correctly lodged complaint within 14 days from receiving thereof, in one of the above mentioned manners.
XIII. DATA OF THE CLIENT:
By submitting an Order and making a reservation through BALTICA Wellness & SPA, a Visitor expresses his or her permission to store his or her personal data in the database being the property of BALTICA Wellness & SPA. These data shall be processed solely for the purpose of implementation of a reservation, facilitating subsequent reservations, as well as for marketing purposes, in accordance with law regulations, in particular the Act of 29 August 1997 on personal data protection (Journal of Laws 1997 no. 133 item 883 with later amendments)
IX. ACCEPTANCE OF RESERVATION CONDITIONS:
A Visitor who places an order for services of BALTICA Wellness & SPA is obliged to become familiar with the conditions of reservation, that can be found on the web site www.spabaltica.pl, and hereby declares that he or she accepts them and shall observe them and that he or she shall bear consequences of possible failure to follow the provisions contained therein.
X. FINAL PROVISIONS:
1. Reservation Conditions have been created on the basis of binding law regulations in the concerned matter.
2. Any disputes that may arise as a result of the application of Reservation Conditions shall be resolved by a court competent in terms of substance for the registered office of BALTICA Wellness & SPA.
3. Loss of binding effect by one of the provisions of Reservation Conditions, when there is no other objection of BALTICA Wellness & SPA, shall not influence the binding effect of the remaining provisions of Reservation Conditions.
4. BALTICA Wellness & SPA reserves the right to change Reservation Conditions.
